Last updated: 4 August 2026
1. Scope and application
This Policy applies to personal data processed in connection with Nijee's marketplace, including its public website, customer accounts, seller panels, order systems, support channels, contact forms, promotional tools and related digital services.
Nijee operates a marketplace through which independent sellers may offer products to buyers. Depending on the transaction, both Nijee and the relevant seller may process certain information for their respective legitimate and lawful purposes.
This Policy is intended to be read with Nijee's Terms and Conditions and other applicable marketplace policies. Legal requirements may apply according to the nature of the user, transaction and data concerned.
2. Personal data we may collect
2.1 Identity and account information
- Name, username and account identifiers.
- Email address and mobile number.
- Password or authentication records in protected form.
- Account type, preferences and communication choices.
- Information used to verify access or recover an account.
2.2 Buyer and transaction information
- Billing and delivery addresses.
- Products viewed, saved, ordered, returned or reviewed.
- Order value, payment status and transaction references.
- Delivery, cancellation, return and refund records.
- Support conversations and dispute-related information.
2.3 Seller and business information
- Seller name, business name and authorised representative details.
- Pickup, return, warehouse and correspondence addresses.
- Bank, payout and settlement-related information.
- Tax, registration, identity or compliance documents where required.
- Product catalogues, pricing, stock, order and fulfilment information.
- Seller performance, support and policy-compliance records.
2.4 Technical and usage information
- IP address, browser type, device type and operating system.
- Pages visited, session activity and interaction events.
- Login time, referral source and approximate location derived from technical signals.
- Cookie identifiers, error records and security-related logs.
2.5 Communications and submitted content
- Contact-form messages, emails and support requests.
- Product reviews, seller reviews and other user submissions.
- Images, documents or evidence voluntarily supplied for support.
- Feedback, survey responses and marketplace enquiries.
3. Sources from which data may be collected
Information may be collected:
- Directly from you when you register, order, sell or contact us.
- Automatically when you access or interact with the platform.
- From sellers, buyers or other users involved in a transaction.
- From payment, logistics, identity-verification and support providers.
- From lawful public, commercial or fraud-prevention sources.
- From connected services where you authorise an integration.
4. How Nijee may use personal data
Nijee may process information for purposes including:
- Creating, maintaining and securing user accounts.
- Displaying products and enabling marketplace transactions.
- Processing orders, payments, settlements and refunds.
- Coordinating shipping, delivery, pickup and returns.
- Providing customer and seller support.
- Detecting fraud, abuse, unauthorised access or suspicious transactions.
- Enforcing marketplace rules and investigating complaints.
- Managing product listings, reviews, promotions and advertisements.
- Improving website performance, user experience and platform tools.
- Maintaining records needed for accounting, taxation and legal compliance.
- Responding to lawful requests from courts, regulators or authorities.
- Sending service, safety, order and policy-related communications.
5. Buyer data and seller access
When a buyer places an order, relevant information may be made available to the seller so that the seller can accept, prepare, invoice, dispatch, deliver, support or otherwise fulfil the transaction.
This information may include the buyer's name, delivery details, contact information, ordered products and transaction-related instructions. Sellers must use such data only for lawful order fulfilment, support, compliance and related marketplace purposes.
Sellers must not misuse buyer data for unrelated solicitation, unauthorised disclosure, harassment or transactions outside the Nijee platform.
6. Seller and business data
Nijee may process seller information to review registrations, maintain seller accounts, manage catalogues, calculate fees, coordinate settlements, examine compliance and support marketplace operations.
Certain seller information may be shown to buyers, displayed on seller storefronts, included on invoices or shared with service providers where necessary for a transaction or legal requirement.
Nijee may retain verification and compliance records needed to prevent repeat abuse, manage disputes, satisfy financial obligations and respond to lawful enquiries.
7. Payments, settlements and wallet information
Payments may be processed through authorised banks, payment gateways, payment aggregators or other payment service providers. These providers may independently collect and process payment credentials under their own terms and privacy notices.
Nijee may receive transaction references, payment status, instrument type, masked identifiers, refund status and risk signals. Nijee does not intend to publicly disclose complete card credentials, passwords, PINs or OTPs.
Where a wallet, balance, credit, promotional balance, seller advertising balance or settlement feature is available, Nijee may process ledger entries, credits, debits, holds, reversals and related account records.
8. Shipping, delivery and logistics data
Nijee, sellers and logistics providers may process names, addresses, phone numbers, order identifiers, package details and delivery instructions to fulfil shipments, provide tracking, perform pickup and manage returns.
Logistics providers may contact users for delivery, location clarification, failed-delivery management or return pickup. Their processing may also be governed by their respective privacy terms.
11. Service and promotional communications
Nijee may send transactional communications concerning registration, account activity, payments, orders, deliveries, returns, disputes, security and policy updates.
Promotional communications may be sent where permitted. Users may use available unsubscribe, preference or account-management options to reduce non-essential marketing messages.
Opting out of promotional communication will not necessarily stop essential account, transaction, safety or legal notices.
12. Data retention
Nijee may retain personal data for as long as reasonably necessary to provide services, maintain accounts, complete transactions, resolve disputes, prevent fraud, comply with legal obligations and establish or defend legal claims.
Retention periods may differ according to data type, transaction status, account activity, applicable law and operational need. Information may be deleted, anonymised or placed beyond ordinary use when it is no longer required, subject to lawful exceptions.
Closing an account does not automatically require the immediate deletion of all transaction, financial, security or compliance records.
13. Information security
Nijee uses reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration and disclosure.
Security measures may include:
- Access controls and account authentication.
- Secure transmission and infrastructure safeguards.
- Logging, monitoring and suspicious-activity review.
- Restricted access based on operational responsibilities.
- Backup, recovery and incident-response processes.
No internet, storage or transmission system can be guaranteed completely secure. Users must protect their passwords, devices and OTPs and promptly report suspected unauthorised activity.
14. User choices, requests and applicable rights
Depending on applicable law and the status of relevant provisions, users may be able to request access to information about their data, correction of inaccurate details, completion of incomplete details, erasure of data no longer required, withdrawal of consent where processing depends on consent, or grievance redressal.
Nijee may need to verify the identity and authority of the requester before acting. A request may be limited or refused where retention or processing is required by law, necessary for a transaction, needed for fraud prevention, or permitted under another lawful ground.
Users are responsible for providing accurate information and must not impersonate another person or submit misleading privacy requests.
15. Children and minors
Nijee's marketplace accounts and commercial transactions are intended for persons capable of entering legally binding arrangements or for use under the supervision and responsibility of a lawful parent or guardian.
Nijee does not knowingly encourage children to submit unnecessary personal data. Where legally required, appropriate consent or verification relating to a parent or lawful guardian may be sought.
16. Processing and storage locations
Nijee and its service providers may process or store information using infrastructure located in India or other permitted locations. Appropriate safeguards will be considered according to applicable contractual and legal requirements.
17. Third-party websites and services
The marketplace may contain links, integrations or services operated by third parties. Nijee does not control every third party's privacy practices.
Users should review the privacy notices of payment, logistics, social media, advertising and other external services before providing information directly to them.
18. Fraud, abuse and legal compliance
Nijee may use account, device, payment, order, seller and communication information to detect suspicious behaviour, prevent unauthorised transactions, investigate policy violations and protect marketplace users.
Information may be preserved or disclosed where reasonably necessary to comply with law, respond to a lawful process, investigate fraud, protect safety or enforce marketplace agreements.
19. Changes to this Privacy Policy
Nijee may update this Policy to reflect changes in technology, marketplace operations, service providers, legal requirements or business practices.
The revised version will be posted on this page with an updated effective or revision date. Material notices may also be communicated through the platform or registered contact details where appropriate.
20. Privacy and grievance contact
For questions, corrections, account-related privacy requests or grievances concerning this Policy, contact:
Nijee Privacy and SupportBhiwandi, Thane - 421302
Maharashtra, India
Email:
care@nijee.in
Phone:
+91 80000 46899
Users may also submit an enquiry through the Contact Us page. Please do not send passwords, card PINs or OTPs.
